onexbet Terms & Conditions

1 Eligibility

The onexbet platform is intended for use by residents of the Philippines. By registering, you confirm that you are a natural person, aged 21 or above, accessing the platform from within the Philippines for personal entertainment purposes.

Employees of onexbet, its affiliates, technology partners, and immediate family members of such employees are not permitted to hold active player accounts or participate in wagering activities on the platform.

onexbet does not accept registrations from individuals in jurisdictions where online betting is prohibited under local law. It is your responsibility to ensure that participating on the platform is lawful in your location before you register.

2 Account Registration

Each player may hold only one account on onexbet. Duplicate accounts — whether registered using different names, email addresses, or phone numbers by the same individual — are not permitted and will be subject to suspension and forfeiture of balances.

When registering, you are required to provide accurate and complete information including your full legal name, date of birth, and a valid email address or mobile number. onexbet may request supporting identification documents as part of a Know Your Customer (KYC) verification process. Failure to complete KYC when requested may restrict your ability to deposit, wager, or withdraw funds.

• You are responsible for maintaining the confidentiality of your account login credentials.
• You must notify onexbet immediately if you suspect unauthorised access to your account.
• OTP verification may be required for sensitive account actions such as password changes or large withdrawals.
• Accounts found to be used by anyone other than the registered account holder may be suspended.

3 Deposits & Payments

All transactions on onexbet are processed in Philippine Peso (PHP). There is no currency conversion involved in depositing or withdrawing funds. The platform supports deposits via Philippine online and mobile banking channels and local e-wallets including GCash and Maya.

Credit cards and cryptocurrency are not accepted as deposit or payment methods on onexbet. Deposits must originate from a payment account registered in the same name as the onexbet account holder. Third-party funding is not permitted.

• Deposits are generally credited to your onexbet balance promptly upon confirmation from the payment provider.
• Minimum and maximum deposit amounts may apply per transaction and per payment method.
• onexbet does not charge fees for standard deposits, though your bank or e-wallet provider may apply their own service charges.
• In the event a deposit is not credited within the expected timeframe, contact support with your transaction reference number.

4 Withdrawals

Withdrawals on onexbet are processed in PHP to a bank account or e-wallet registered in the account holder's name. onexbet does not process withdrawals to third-party accounts under any circumstances.

Before your first withdrawal is processed, your account KYC verification must be complete. This typically involves providing a government-issued ID. This is a standard requirement and is designed to protect both the player and the integrity of the platform.

• Standard withdrawals are processed within the timeframe stated in your account dashboard at the time of request.
• VIP members at Platinum and Diamond tier are placed in a priority withdrawal queue, which generally results in faster processing.
• onexbet reserves the right to conduct additional security checks on withdrawals above certain thresholds, which may temporarily extend processing time.
• Withdrawal requests cannot be reversed once they have entered the processing queue.

5 Betting Rules

All bets placed on onexbet are binding once confirmed. It is your responsibility to verify the details of each bet — including the selection, stake, and odds — before confirming. onexbet does not cancel confirmed bets due to user error.

Bets are settled according to the official result of the relevant event. In the case of sporting events, the result at the end of regular time is used for settlement unless the specific market terms state otherwise (e.g., including overtime or penalty shootouts).

• In the event that an event is cancelled, postponed beyond the stated settlement period, or abandoned before completion, bets on that event will generally be voided and stakes returned.
• If an error in published odds is identified, onexbet reserves the right to void affected bets and return stakes, regardless of whether the bet has already been settled.
• Maximum stake limits apply per bet and per event. These limits may vary by sport, market type, and account tier.
• Bets placed on events that have already started (i.e., bets placed after the live start time) without the live in-play feature being available are void.

6 Bonuses & Promotions

From time to time, onexbet may offer bonuses, promotions, or other reward activities to eligible players. The full terms of any active promotion — including eligibility criteria, wagering requirements, minimum odds, time limits, and maximum benefit caps — will be stated clearly in the promotion details at the time of the offer.

• Bonus funds are separate from real-money balances and may be subject to wagering requirements before they can be withdrawn.
• Only one promotion may be active on your account at a time unless the specific promotion terms state otherwise.
• onexbet reserves the right to withdraw a promotion, change its terms, or disqualify a player from a promotion if there is evidence of abuse, exploitation, or misrepresentation.
• Players must opt in to promotions as directed — bonuses are not applied automatically unless the promotion terms specify otherwise.

7 Responsible Gaming

onexbet is committed to providing a safe and responsible gaming environment. We provide tools within your account settings to help you manage your gaming activity — these include deposit limits, session time reminders, and self-exclusion options.

If you believe your gaming activity is becoming a problem, we strongly encourage you to make use of these tools immediately. Self-exclusion requests are actioned promptly and, once in place, cannot be reversed for the duration of the exclusion period.

For more detailed guidance, please visit our Responsible Gaming page. Gaming on onexbet is strictly for players aged 21 and above. No outcome on the platform is guaranteed, and gaming should always be treated as entertainment — not as a source of income.

8 Prohibited Conduct

The following activities are strictly prohibited on the onexbet platform and may result in immediate account suspension, permanent ban, and forfeiture of any balance:

• Opening more than one account, or assisting another person in doing so.
• Providing false information during registration or KYC verification.
• Using automated software, bots, or any form of artificial intelligence to place bets or gain an unfair advantage.
• Exploiting errors in odds or software to place bets the player knows to be incorrectly priced.
• Colluding with other players, dealers, or third parties to manipulate the outcome of bets.
• Using the platform for money laundering, fraud, or any activity prohibited under Philippine law.
• Allowing minors (persons under 21) to access or use your account.

9 Liability

onexbet provides the platform on an "as available" basis. While we make every reasonable effort to ensure the platform is accessible, accurate, and functional at all times, we do not guarantee uninterrupted access or that the platform will be free from errors at all times.

onexbet is not liable for losses arising from:

• Technical failures, network outages, or interruptions outside our reasonable control that affect bet placement or settlement.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Your failure to comply with these Terms & Conditions, including the eligibility requirements.
• Decisions you make while using the platform, including wagering decisions.

Nothing in these terms limits liability for matters that cannot be excluded under applicable Philippine law.

10 Changes to These Terms

onexbet reserves the right to update or amend these Terms & Conditions at any time. When material changes are made, we will notify registered users through the platform or via the email address associated with your account. The updated terms will also be published on this page with a revised "last updated" date.

Your continued use of the onexbet platform following notification of changes constitutes acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

Questions about these Terms & Conditions can be directed to [email protected]. We will do our best to respond within a reasonable timeframe.