onexbet Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the onexbet platform, accessible at onexbet.fun, including anyone who registers an account, places bets, deposits funds, or simply browses the website. It applies to players accessing onexbet from any location within the Philippines, whether on desktop, mobile browser, or the onexbet mobile app.

By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not proceed with registration or use of the platform.

2 Data We Collect

onexbet collects personal information from you during registration, account verification, deposits, withdrawals, and general platform use. The type and amount of data collected depends on the action you take.

We do not collect sensitive personal information such as health records, religious beliefs, or political affiliations. We do not collect credit card numbers directly — all payment processing is handled through third-party payment providers whose own privacy and security standards apply to those transactions.

3 How We Use Your Data

The personal data onexbet collects is used strictly for the purposes necessary to operate the platform and provide services to you as a player. We do not sell your data to third parties for marketing purposes.

• Account management: Creating and maintaining your onexbet account, verifying your identity, and processing account-related requests.
• Transaction processing: Handling deposits and withdrawals in PHP, verifying that payment accounts match your registered identity, and maintaining financial records.
• Platform operation: Delivering sports betting markets, live casino, and other gaming services; settling bets; managing your balance.
• Security and fraud prevention: Monitoring for suspicious activity, detecting duplicate accounts, and investigating potential misuse of the platform.
• Responsible gaming: Monitoring activity to identify signs of problematic gaming behaviour and applying limits or interventions where appropriate.
• Legal compliance: Meeting obligations under applicable Philippine law, including anti-money laundering requirements and record-keeping obligations.
• Customer support: Responding to your enquiries, resolving disputes, and addressing complaints.
• Platform improvements: Using anonymised and aggregated usage data to understand how the platform is used and improve the player experience.

4 Sharing Your Data

onexbet does not share your personal data with external parties except where it is necessary to operate the platform, comply with legal obligations, or protect the security of the platform and its users.

Categories of third parties who may receive limited personal data include:

• Payment service providers: Philippine banking partners and e-wallet processors involved in handling your PHP deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• Identity verification services: Third-party KYC providers who assist with verifying government IDs and confirming your identity during account verification.
• Technology infrastructure providers: Hosting, security, and platform providers who process data on our behalf under strict data protection agreements.
• Legal and regulatory authorities: Where required by Philippine law or a valid legal order, onexbet may disclose personal data to government bodies or law enforcement agencies.

5 Data Security

onexbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

• All data transmitted between your device and the onexbet platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password authentication, and sensitive actions such as password changes and withdrawal requests require OTP (One-Time Password) verification via your registered mobile number or email.
• Access to personal data within the onexbet organisation is restricted on a need-to-know basis. Staff with access to player data are bound by confidentiality obligations.
• We conduct regular security reviews and monitor systems for unusual activity or potential breaches.

While we take all reasonable steps to protect your data, no digital system is completely immune to risk. If you believe your account has been compromised, contact support at [email protected] immediately and change your password.

6 Data Retention

onexbet retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with legal, regulatory, and business requirements. Financial and identity records are retained for the period required under applicable Philippine law, which typically extends several years after the last transaction.

Usage data and communications data may be retained for shorter periods depending on their purpose. Once data is no longer needed and there is no legal basis to retain it, we securely delete or anonymise it.

If you request account closure, we will action your request promptly. However, certain data may be retained post-closure where required by law or to resolve outstanding disputes or investigations.

7 Your Rights

As a player on onexbet, you have rights over your personal data. These include:

• Right to access: You can request a copy of the personal data onexbet holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Basic profile details such as your contact number or email can often be updated directly in your account settings.
• Right to deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Requests for deletion will be assessed on a case-by-case basis.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You may request a copy of your data in a structured, commonly used format where technically feasible.
• Right to object: You may object to certain types of data processing, including processing for direct marketing purposes.

To exercise any of these rights, contact us at [email protected]. We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before processing certain requests.

8 Cookies and Tracking

onexbet uses cookies and similar tracking technologies to support platform functionality, improve your experience, and understand how the platform is being used.

• Essential cookies: Required for the platform to function, including session management, login state, and security features. These cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how pages are used, which helps us identify and fix issues and understand overall platform performance.
• Functionality cookies: Remember your preferences, such as language settings or previously viewed sections, to make your experience smoother on return visits.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use the platform properly. We do not use cookies to track your activity across unrelated third-party websites.

9 Minors

onexbet is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone below this age. If you are a parent or guardian and believe a minor has registered on onexbet, please contact us immediately at [email protected] so we can take appropriate action, including closing the account and deleting any associated data.

During the account registration and KYC verification process, we take steps to confirm that users meet the minimum age requirement. Accounts that cannot confirm age eligibility will be restricted and may be closed.

10 Updates to This Privacy Policy

onexbet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data practices. When material changes are made, we will notify registered users via the platform or by email to the address associated with your account.

The updated policy will be published on this page with a revised "last updated" date. Your continued use of the platform after notification of changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

If you have questions about any part of this Privacy Policy, reach out at [email protected] and we'll be happy to clarify.